Lad’s Motors LLC

Privacy Policy & SMS Terms

Effective date: 01/01/2023

This Privacy Policy explains how LADS MOTORS LLC (“Lads Motors,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, contact us, or use our vehicle sales, auction brokerage, inspection coordination, repair, or related services.

1. Information we collect

The information we collect depends on the service you request. It may include:

  • Contact and identity information such as your name, phone number, email address, mailing address, and government-issued identification when required for a transaction or service.

  • Vehicle and transaction information such as VINs, lot numbers, mileage, bids, purchase prices, deposits, invoices, titles, registration documents, inspection records, and repair receipts.

  • Payment information such as the amount paid, payment method, and transaction confirmation. If you pay through a third-party processor, that processor handles the payment information you enter on its platform.

  • Communications and documents such as emails, text messages, forms, signed agreements, photographs, and documents you upload or send to us.

  • Website information such as IP address, browser type, device information, and pages visited, depending on the website features and tools in use.

We collect information directly from you and may receive information from auction platforms, payment processors, transporters, repair or inspection providers, and other parties involved in your transaction.

2. How we use information

We use information to respond to inquiries, prepare quotes, verify identity or ownership when needed, process deposits and payments, manage bids and purchases, arrange pickup or delivery, coordinate repairs and inspections, prepare title and transaction paperwork, and communicate with you about your service. We may also use information to maintain business records, prevent fraud, resolve disputes, comply with legal obligations, and improve our services.

3. AI and automated tools

We may use artificial intelligence and other automated tools to compile, organize, summarize, or extract information from materials you provide. For example, we may use these tools to identify a VIN on a document, organize receipts and transaction details, prepare paperwork, or draft customer communications. When we use a third-party AI service for these tasks, we may provide the information needed to perform the task.

4. How we share information

Depending on the service you request, we may share information with:

  • Auction platforms, including Copart and IAA, when needed to process or resolve an auction transaction.

  • Service providers, including payment processors, electronic signature platforms, website and communications providers, and document-processing or AI providers, when they perform work for us.

  • Transaction partners, including transporters, repair facilities, inspectors, title and registration service providers, and government agencies, when needed to complete your requested service.

  • Professional advisers, insurers, courts, or government authorities when needed to resolve a dispute, protect legal rights, respond to legal process, or comply with the law.

5. Copart and IAA auction transactions

Lads Motors operates independently of Copart and IAA. If you authorize Lads Motors to bid on or purchase a vehicle through one of these auctions, you agree to follow the applicable auction rules and terms for your transaction, as identified in your Lads Motors brokerage agreement. Those rules may address vehicle condition disclosures, bidding, auction fees, payment deadlines, pickup, storage, and dispute procedures. Your signed Lads Motors agreement sets out the terms of your relationship with us.

When an auction platform receives your information or you interact directly with its website, that platform handles your information under its own privacy policy.

6. SMS privacy and terms

If you opt in to receive texts from LADS MOTORS LLC, we may text you about your inquiries, quotes, appointments, inspections, auction transactions, paperwork, payments, vehicle pickup, or delivery. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for assistance or contact us at info@ladsmotors.com.

We use your mobile number and SMS opt-in information to deliver messages and manage your messaging preferences. SMS opt-in information and consent are not sold or shared with third parties or affiliates for their own purposes, including marketing or promotions. Messaging providers may process information on our behalf to deliver messages and manage opt-outs.

7. Cookies and website tools

Our website may use cookies and similar technologies to support site functionality, remember preferences, and understand how visitors use the site. You can manage cookies in your browser settings. Some website features may be affected if you disable cookies.

8. Retention and security

We retain information as needed to provide services, maintain transaction and business records, comply with applicable recordkeeping requirements, and resolve disputes. We use safeguards designed to protect the information we maintain.

9. Your choices and privacy requests

You may contact us to request access to, correction of, or deletion of your personal information. We may need to verify your identity before responding. Applicable law and recordkeeping obligations may affect how we can fulfill a request. You can opt out of SMS separately by replying STOP.

10. Changes and contact

We may update this page as our services or information practices change. The effective date above identifies the current version.

LADS MOTORS LLC
info@ladsmotors.com
www.ladsmotors.com